We are committed to offering high-quality jewelry designed for everyday wear. All INCTIS pieces come with a one-year warranty starting from the date you receive your order.

This warranty covers manufacturing defects, such as porosity or flaws in the metal, uneven stone settings, and breaks, scratches, or chips on stones detected upon receipt.

What is not covered

Our warranty does not cover the following:

• Lost items.
• The warranty does not cover damages caused by daily wear, accidents, or misuse, including marks, dents, or scratches from regular use, discolouration due to contact with chemicals, cosmetics, swimming pools, hot tubs, or baths, deformed rings from practical activities or impacts, even if this results in stone loss, bent or worn prongs leading to stone loss, and broken chains, links, clasps, or earring posts due to wear or handling.
• Any modification or repair carried out by a third party outside of INCTIS.

Email us at support@inctis.com

Provide: Order number, full name, issue description, and clear photos/videos

Our team will confirm eligibility and guide the next step (return address / parts / local repair option)

Please contact us as soon as you notice an issue. For shipping-damage or wrong-item cases, report within 48 hours of delivery.