FREQUENTLY ASKED QUESTIONS

The short answer is: their origin. Lab-grown diamonds are physically, optically, and chemically identical to those formed under the Earth’s surface.

Lab-grown diamonds are created using extreme pressure and heat, replicating the natural diamond-growing process, but inside a controlled machine environment instead of the Earth’s mantle. This makes the process faster and more considered.

By removing the need for mining, INCTIS avoids the inherent social and environmental risks associated with traditional extraction and moves toward a more responsible and sustainable supply chain.

Lab-grown diamonds are created by replicating the natural conditions in which diamonds are formed, using advanced technology that reproduces their growth process without causing any negative human impact.

They have the same chemical, physical, and optical properties as natural diamonds, and share the same brilliance and beauty. Lab-grown diamonds are physically, optically, and chemically identical to those formed beneath the Earth’s surface.

The only difference between lab-grown and mined diamonds is their origin.

Depending on the product type, orders are typically shipped within 2–35 days after the order is placed.

Processing Time by Product Type
FAST DELIVERY Products
Products labeled with FAST DELIVERY are in-stock items and are usually shipped within 1–3 business days.

PRE-ORDER DISCOUNT Products
Products labeled with PRE-ORDER DISCOUNT are pre-sale or made-to-order items.
These products require an estimated production time of approximately 30 days before shipment.

During peak seasons, this preparation time may be slightly extended.

Please note that delivery timelines may also be affected by external factors beyond INCTIS’ control, including logistics delays handled by our shipping partners.

Yes. Depending on the destination country or region, customs duties, import taxes, or additional fees may apply. These charges are not included in your order total and are the responsibility of the customer.

To ensure smooth customs clearance and avoid delays, some countries require additional recipient information for shipping.

If needed, our customer service team will contact you by email after your order has been placed.

Required Information by Region

Mexico

Full recipient name
Tax Identification Number (RFC)

Hong Kong / Taiwan / Macau

Full recipient name in Chinese
National ID number

South Korea

Full recipient name in Korean
Personal Customs Clearance Code (PCCC)

Important Notice

Failure to provide the required information in a timely manner may result in shipping delays or order cancellation.

INCTIS will handle all necessary customs documentation required for clearance. However, any import duties, taxes, or additional fees imposed by local customs authorities remain the responsibility of the customer.

We currently ship to more than 70 countries and regions worldwide,including but not limited to:

United States, United Kingdom, Australia, Bahrain, Brazil, Canada, France, Germany, Hong Kong SAR, India, Japan, South Korea, Kuwait, Mexico, New Zealand, Oman, Qatar, Saudi Arabia, Singapore, Sweden, Taiwan (China), United Arab Emirates, and more.

Shipping availability may vary by destination.

Please note that delivery times may be affected by external factors beyond INCTIS’ control, including logistics delays handled by our shipping partners.

Every time you place an order on our website, you will receive a confirmation email.

If you don’t receive it, we recommend checking your Spam folder.

If you cannot find it, please contact our customer service team at support@inctis.com

We prepare orders quickly after they are placed, which means we cannot guarantee that modification requests can be processed in time.

However, if you need to make a change, please contact our customer service team as soon as possible at support@inctis.com. We will do our best to assist with your request.

Once an order has been shipped, it cannot be cancelled.

If you wish to cancel your order, please contact our customer service team as soon as possible at support@inctis.com. We will do our best to assist you with the cancellation request if the order has not yet been processed for shipping.

We want you to be able to track your order at any time. For this reason, when we ship your parcel, you will receive a confirmation email with a link to track your order directly.

You can also visit the “Order tracking” section of our website to check its status.

If the information has not been updated, check again after 24 hours for the courier to update your shipment tracking.

INCTIS accept credit card, debit card, PayPal as payment methods.

Your payment method is charged at the time the order is placed, including for those items that are shipping later and/or made-to-order. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as possible.

Please note that once the order has been placed, we are unable to change the method of payment and/or currency.

Credit card or debit card

If you have a INCTIS account, your default billing information will appear at checkout. Otherwise, you can manually enter the payment details at the time you place the order. Kindly note that depending on the restrictions on your card, the transaction may be declined by the bank.

INCTIS reserves the right to detect and check the validity of the card used and may decline transactions depending on the result of these checks.

PayPal

Simply click the PayPal option during checkout where you will be asked to log into your PayPal account. Once the order is completed, you will be redirected to the INCTIS site.

Simply enter the discount code by using the have a discount code? button found in cart. A limit of one discount may be applied to each order. If a second discount code is applied, our system will automatically select the better deal and the other discount will not be applied. Discount codes cannot be used in conjunction with free shipping discount codes, referral credit, referral codes or any other type of discount.INCTIS has the right to hold and or cancel orders that use more than one discount code.

We are committed to offering high-quality jewelry designed for everyday wear. All INCTIS pieces come with a one-year warranty starting from the date you receive your order.

This warranty covers manufacturing defects, such as porosity or flaws in the metal, uneven stone settings, and breaks, scratches, or chips on stones detected upon receipt.

What is not covered

Our warranty does not cover the following:

• Lost items.
• The warranty does not cover damages caused by daily wear, accidents, or misuse, including marks, dents, or scratches from regular use, discolouration due to contact with chemicals, cosmetics, swimming pools, hot tubs, or baths, deformed rings from practical activities or impacts, even if this results in stone loss, bent or worn prongs leading to stone loss, and broken chains, links, clasps, or earring posts due to wear or handling.
• Any modification or repair carried out by a third party outside of INCTIS.

Email us at support@inctis.com

Provide: Order number, full name, issue description, and clear photos/videos

Our team will confirm eligibility and guide the next step (return address / parts / local repair option)

Please contact us as soon as you notice an issue. For shipping-damage or wrong-item cases, report within 48 hours of delivery.

To be eligible for a return, items must meet the following conditions:

Return requirements

• Items must be in their original condition, unworn, and undamaged.
• Returned items must include all original packaging, including tags, box, and pouch.
• Items sold as a set must be returned in full; individual items from a set cannot be returned for refund, store credit, or size exchange.

Additional conditions

• Products purchased during promotional periods are subject to the specific terms of that promotion.
• Returns must be sent from the same country in which the order was originally placed.

INCTIS provides a 60-day return or exchange policy and a one-year warranty for our products.

You must first request an authorization number for your package. To obtain an authorization number, contact us by e-mail at support@inctis.com.

Ship your package via UPS or DHL only and insure the package for the full purchase price. For security reasons, do not disclose the contents when insuring the package.

INCTIS are not responsible for any loss or damage that occurs during shipping.

Please find more information about returns and exchange through Refund Policy. For further inquiries or concerns, please contact us by email at support@inctis.com.